Booking Information & FAQ
Please find below important information for your holidays at Andy Hotel Apartment Wellness. If you have any further questions, please contact us. Our friendly team will be happy to assist you.
Bookings and reservations
- Best rate promise: All our apartments and rooms can be booked online through our website at the best rate.
- For binding reservations, 30% deposit is required for each room and apartment, with final balances payable on departure.
- For non-binding inquiries, please fill in our inquiry form or contact us by phone at +43 (5414) 86100 or by email at info@hotelandy.com.
Summer 2023
- For cancellations on the day of arrival we charge 100% of the total amount.
- For cancellations up to 7 days prior to the date of arrival we charge 80% of the total amount.
- For cancellations from 13 to 7 days prior to the date of arrival we charge 50% of the total amount.
- For cancellations up to 14 days prior to the date of arrival no cancellation fees apply.
Winter 2023/24
- For cancellations on the day of arrival we charge 100% of the total amount.
- For cancellations under 14 days prior to the date of arrival we charge 80% of the total amount.
- For cancellations from 29 to 14 days prior to the date of arrival we charge 50% of the total amount.
- For cancellations up to 30 days prior to the date of arrival no cancellation fees apply.
Our recommendation: Follow this link and take our a travel cancellation insurance.
Cover exists in the event that you, as the insured customer, are unable to commence the trip
- because you have been found to have an elevated temperature measured, even if a later test result is negative, or you have tested positive for COVID-19 without showing symptoms.
- if you show COVID-19 symptoms.
- because a close relative or a person living in the same household has contracted COVID-19 and your presence is urgently required.
- because a close relative in the shared household has contracted COVID-19 and you must therefore be quarantined.
Click here to view all information.
- On the arrival date, rooms and apartments will be ready from 14:30.
- On the departure date, we kindly ask you to vacate your room by 10:30.
Our delicious help-yourself breakfast buffet is included in the apartment and room rates. Breakfast in your apartment/room can be arranged by advance booking for an extra fee.
All apartments are equipped with a complete set of cookware and tableware, kettle, capsule coffee machine with 4 gratis capsules, dishwasher, induction hobs, stove with integrated microwave, refrigerator with freezer compartment, fire blanket, broom, long handle cleaning brush, dustpan set, cleaning bucket, a bag with cleaning utensils (sponge, brush, cleaner, dishwasher tablets, dish towels, sewing kit, cleaning cloths), towels, wellness bag with towels, bathrobe, bed linen and toilet paper.
YES. The use of the Andy sauna area, swimming pool and fitness centre is included in the room/apartment price – day of arrival inclusive.
Leave the car at home and travel comfortably and eco-friendly by public transport. We are happy to organize a transfer from/to the train station or airport (extra charge).
We accept
- Maestro
- Visa
- Mastercard
- V-pay
- Cash (€)
Frequently asked questions
Andy Hotel Apartment Wellness is located in Tirol, Austria, in the beautiful Pitztal on a sunny plateau above the village of Jerzens at an elevation of 1,500 metres above sea level. Andy enjoys a prime setting directly at the Hochzeiger cable car, the gateway to the skiing and hiking area Hochzeiger.
Andy is a 4-star superior hotel apartment featuring 24 exclusive apartments sized 40m² to 85m² and 14 finely appointed comfort double rooms in arolla pine. Breakfast is inclusive for all stays at our rooms and apartments. The hotel features a shop selling regional products and an à la carte restaurant with bar.
We offer plenty of space for you and your family, it’s up to you to decide whether you want to take advantage of the conveniences of an apartment or enjoy the fine culinary delights at our à la carte restaurant. Our guests enjoy all amenities of a 4-star superior hotel: wellness area, beauty & body treatments, guided tours and the Pitztal Summer Card.
Free Wi-Fi is available for our guests.
Hotel Apartment Andy has three charging stations for electric cars, one for Tesla and one for all other models. The charging stations are located in the parking garage and are available for our guests for an extra fee.
Our hotel has a parking garage with sufficient space. The use of the parking garage is free of charge for our guests.
The valley station of the Hochzeiger Bergbahnen – your gateway to the ski and hiking area Hochzeiger – is within 2 minutes walking distance. Click here to view the current lift ticket prices.
The Pitztal Summer Card is included in the room and apartment price.
Make the most of your holidays in the Pitztal and enjoy free admission to attractions in the Pitztal and its surroundings. You will receive your Pitztal Summer Card from your accommodation provider, the card is valid from the first day after arrival until the day of departure inclusive. The Pitztal Summer Card gives you free access to the cable cars or the XP Adventure park every day. In addition, you will have free access to other participating businesses such as museums, swimming lake, indoor climbing wall, Steinbock Centre as well as free use of public buses in the Pitztal all the way to Imst train station or Imst Postplatz.
Hotel Andy does not offer childcare. Children may use our unsupervised children’s playroom at any time.
Yes, dogs are welcome at Andy, we charge € 20 per dog/night (without food).